When will my order ship?

Please review this helpful information before contacting us. The information below should answer most questions and will expedite a resolution.

Did my order go through?

Once your order is complete, you will receive an automatic email confirmation. If you do not receive this within the hour, please check your spam folder.  Be sure to add blackheartedtart@gmail.com to your address book so that you receive all order updates. If you purchased Route Insurance, you will receive a second confirmation email from them. 

How long does it take for an order to arrive?

For your convenience, we have a banner on the top of our website that shows what order dates we are completing.

• Turnaround Time is the amount of time it takes for your order to be made, packaged, and shipped. It begins one business day after your order is placed. Our Turnaround Time (TAT) generally fluctuates between 10-15 business days, depending on order demand. TAT may extend up to 30 business days during holidays or after sales. Business days are Monday-Friday and do not include weekends, holidays, or posted store closure days. Please remember to exclude store closure dates from your 10 business day count when calculating ship by date. Please refer to the banner at the top of our website for the most up to date information. 
  
• Processing refers to the orders we are currently working on. We make each product fresh for you. We then package, label, and box all items up for shipping.
• Once your order has been processed, we create a shipping label and send you an automatic email with your tracking information. If you did not receive your tracking email, please check your spam folder first. Still missing? Please email us at blackheartedtart@gmail.com. We will be happy to resend it and/or give you your tracking number.

Please note: If you purchase Priority Shipping from USPS, this does NOT change the Processing or Turnaround Time. Priority Shipping ONLY determines the time USPS takes to ship once Black Hearted Tart has completed processing your order and given your package to USPS. Priority Shipping will not skip the line of the queue. We have it as an option because it sometimes offers a less expensive price for the customer than Ground Advantage. Despite any other option chosen, all alcohol based perfumes (EDPs) will ship Ground Advantage. This is required by USPS. 

If your order is past our promised/posted turnaround time, we will always contact you. Please check your spam emails. If you feel we overlooked your order, please email us at blackheartedtart@gmail.com for more information and/or a speedy resolution.