Are samples included?

Limited batch quantities and production timing often prevent us from including samples—but it never hurts to ask. When available, we love surprising you by including a little freebie with your order! 

Happily, our sample size oil perfumes are always available for purchase with our exclusive decanter Ajevie.com.

Can I add items to an existing order?

Yes. Email us with your requested items and we will invoice you, or place a second order and note your original order number at checkout. Any excess shipping will be issued as a store credit once we pack and weigh your completed order. Please note that adding items may extend turnaround time. 

Am I able to request a different carrier oil than the dry oil custom blend?

Absolutely! We use a blend of cyclomethicone and fractionated coconut oil. The cyclomethicone is a vegan, plant based silicone that helps increase the fragrance's longevity. It also does not absorb as quickly into the skin, so it’s wonderful for people with drier skin types. If you would like to omit the cyclomethicone and substitute more coconut oil, please request it in the notes. If you have a coconut allergy, we can also leave the coconut oil out and use only cyclomethicone. In addition to these options, we may have other carrier oils on hand. Please reach out to us at help@blackheartedtart.com before placing your order to confirm.

Please note, by changing the carrier oil the scent may also change slightly. It may also cause the product to separate. We kindly ask that you do not re-sell altered fragrances.

Are your products vegan and cruelty free?

Almost every product we make is vegan. We occasionally use vegetarian ingredients in our limited edition bath and body products - such as silk protein, honey, or milk powders. When a particular product is not vegan, we will always note that in BOLD LETTERS.

Does Black Hearted Tart offer wholesale accounts?

Please inquire about our wholesale opportunities via email at help@blackheartedtart.com. Be sure to include links to your website or business page, and a desired list of products you wish to stock. 

Does Black Hearted Tart gift free products to influencers in exchange for reviews?

We set aside a small promotional budget each month, prioritizing influencers, social media groups, and charities from our established customers. Any remaining budget is open for promotions and collaborations for indie/niche perfume reviewers and as promotional prizes for perfume groups on Facebook, Discord, and Reddit, etc. Please email us with your social links and desired items at help@blackheartedtart.com.

For Refund Policy, Shipping Questions, and additional information- please refer to those respective links at the bottom of our website.

We reserve the right to change or update this information at will. Please read over all items carefully and reach out to us with any questions prior to purchasing. You agree to these terms automatically when you make a purchase.