Terms and Conditions
What is your return policy? Can I cancel my order? What if I put the wrong shipping address?
Due to the personal cosmetic nature of our product line, we cannot accept returns. Fragrances are personal and subjective to the user. We recommend purchasing a scent you are unsure about in sample form first. Sample size perfumes are available through our official decanting partner at ajevie.com. Another great way to experience a scent would be to try it first in a bath or body product. We love to try out new scents in bath soak or bar soap form!
Once you complete your order, we unfortunately cannot cancel your purchase or offer a refund. Any forgotten discount codes, will no longer be added retroactively. We will issue the savings difference, less transaction fees, as store credit. However, if you order the wrong fragrance or formula in our bath and body products, please reach out to us and we will be happy to assist you!
Please review your shipping address prior to placing your order. If your address is entered in incorrectly, please contact us immediately. If the package has already been shipped, we will only replace a lost or stolen package at your expense.
What countries do you ship to? Where is my order? What do I do if my package is lost or damaged? Are shipping overages refunded? Can I combine shipping?
Currently, we ship to the United States and Canada. However, if you would like to make a purchase outside of these areas; please contact us and we will review your order request. We will personally approve these orders on a case by case basis. (We are currently unable to ship to Australia or the UK. We recommend utilizing a forwarding service for these countries.) Please email us at email@example.com with your name, shipping address, and product requests. We will email you with an estimate. Once terms are agreed upon, we will invoice you through our secure website. We want to make you happy! If we feel we can safely ship to you in a reasonable time frame we will do so.
Contiguous 48 States:
Fragrance only packages (perfume oils, EDPs, Scent Cloud, and Scent Cloud Eau Fraiche) now ship FREE! We have a $15.00 cart minimum.
Non Fragrance or Combo Packages less than 1 lb* ship for $7.00.
Non Fragrance or Combo Packages from from 1.1 to 3 lbs* ship for $11.00.
Non Fragrance or Combo Packages greater than 3.1 to 15 lbs* ship for $19.00
All orders over $125.00 ship FREE!
Alaska, Hawaii, Puerto Rico, etc. :
All orders will be charged based on actual shipping costs. We will refund any shipping overages over $2.00. Please choose the ground shipping option if you live on the mainland and would like perfumer’s alcohol for your Eau de Parfum purchases. If priority or first class options are chosen, or ground is not available in your area; we will make your EDP purchase with Isopropyl Myristate.
Once your order ships, you will receive a shipping confirmation email that includes a tracking number to see the status of the delivery. We post the orders we are working on in the queue in an announcement bar on the top of the website. If your order date has passed, it has already shipped and is on its way to you. If you did not receive a shipping/tracking email from us, please check your spam folders. Alert us as soon as possible if you are unsure. We do not hold ready to ship packages in house for more than two business days. However, USPS sometimes does not update tracking information immediately. If your package is not moving after 3 business days, reach out to us and we will inquire with USPS.
Please keep in mind that we cannot control what happens to packages during transit. We do our best to package each product carefully and Shopify uses address verification software. Once your package ships, the postal service becomes liable for its safe delivery. If your package arrives damaged, please contact us via email immediately. Please also take pictures and save all packaging. This information will be needed to file a claim with the mail carrier. We are happy to assist you with filing your claim with UPS or USPS. However, we are not financially responsible for damaged, lost, or stolen packages. Replacement packages will be sent at the customer’s expense. We will make every effort to get replacements out quickly.
Our software calculates all shipping costs based on the weight of products. However, sometimes errors may still occur. If your shipping cost seems high, please reach out for us. We will review your order and correct any errors. Once we ship, we automatically refund any shipping overages. Conversely, if our software under charges by more than $5.00- we will contact you to invoice the difference before shipping.
To keep processing time on track, we no longer combine orders automatically. Please reach out to us if you would like multiple orders combined. We ask that orders be less than 5 business days apart. Remember to use the most recent order date when referencing your place in the queue. If you have any other issues or questions, please contact us and we are happy to help!
Canadian and all pre-approved international customers: All purchases are at your own risk. You are responsible for all custom charges, tariffs, taxes, and fees. We will not ship items as a "gift", and all actual items and values will be listed on customs forms. If your package is lost or stolen once it leaves our shop, we will not be held financially responsible. You may not cancel an order once placed, or send a charge back for refund. Canadian shoppers have the option at checkout to choose 1st Class or Priority International Mail. If 1st Class mail service is chosen, we will NOT be able to track your order after it is originally scanned in at USPS. Also, insurance is not available on 1st class packages. We are not responsible for orders that are lost or damaged in transit. Although Priority Mail service does come with insurance and tracking, we have no control over what happens once it leaves our shop. Tracking is also very limited or non-existent once it leaves the United States. It is your responsibility to contact your local customs office with any issues. We will also not be held responsible for items confiscated by customs. Please research what items are illegal to import to your country, and do not purchase them. The post office requires customers to wait thirty (30) days before filing a claim for a missing package by Priority Mail. We want you to have a positive experience shopping with us. We will do all we can to help you from our end, but ultimately you accept all financial responsibility, terms, and conditions when you make your purchase.
Our products may smell delicious, but they are NOT for human consumption. All items are for external use only. Please note (with the exception of wax tarts) that these are body products, and are not designed for use on face, eyes, or lips. Any future products designed for facial area will be noted in a product description and will have a lower amount of skin safe fragrance oils, as required by the IFRA. No liability will be assumed by Black Hearted Tart for any claims arising out of the misuse of our products. We make no claims to treat or cure any type of illness or health condition. If you are pregnant, nursing, or under a doctor’s care, please consult your doctor regarding product ingredient contraindications. Any information provided within the product description does not guarantee results, nor should be considered medical advice. We have tested all items on humans for efficacy and safety. However, allergic reactions could still occur. Personal product testing is the responsibility of the consumer. If you experience any discomfort or abnormal reactions, please discontinue use and consult a medical professional immediately.
We reserve the right to change or update this information at will. Please read over all items carefully and reach out to us with any questions prior to purchasing. You agree to these terms automatically when you make a purchase. Updated 12.03.22