Terms and Conditions

Return Policy:

Due to the personal cosmetic nature of our product line, we cannot accept returns. All sales are final. We do not offer refunds or exchanges. Fragrances are personal and subjective to the user.  We recommend purchasing a scent you are unsure about in sample form first. Sample-size perfumes are available through our official decanting partner at ajevie.com. Another great way to experience a new scent at a lower price point is to purchase it in a bar of soap or a wax tart. 

Reviews:

We invite you to leave an honest review about your experience. Review requests are automatically sent via email to customers post purchase. Please note, all reviews will be examined before they appear on the website, at which time it will be approved or rejected by Judge Me and/or Black Hearted Tart. Some reasons for rejected reviews may include, but are not limited to, cases where the reviewer did not purchase the product in question, irrelevant reviews, reviews with vulgar or dishonest comments, or reviews that contain libelous statements. Please do not use reviews to resolve customer service issues. You may email us your feedback at blackheartedtart@gmail.com. We answer all emails within 2 business days. All submitted reviews are property of Black Hearted Tart and may be quoted in any Black Hearted Tart social media account. 

Third-Party Vendors:

We recommend using caution when purchasing our products from third-party vendors such as second-hand marketplaces, hobby decanters, eBay, Mecari, etc. Purchasing items from any person or website other than BlackHeartedTart.com or Ajevie.com could result in diluted, expired, or falsified products. By purchasing from other unauthorized avenues, you accept all risks. We are not liable for any unsatisfactory product or illness or injury caused by their use. Black Hearted Tart does not resolve customer service issues for items not purchased from our direct website.  Please contact the website or person you purchased from for a resolution or any other additional inquiries. 

Order Cancellations:

Once you complete your order, we unfortunately cannot cancel your purchase or offer a refund. However, if you order the wrong fragrance or formula for our bath and body products, please reach out to us and we will be happy to assist you! 

Chargeback Policy:

In order to avoid potential penalties such as an account ban and restock fees, we ask that customers contact us via email at blackheartedtart@gmail.com before initiating a chargeback. Our goal is to maintain a positive customer relationship, so we encourage open communication to resolve any issues. By using our products/services, customers acknowledge and accept our fair dispute resolution policy.

Discount Codes:

We are no longer able to retroactively add discount codes. Please make sure to enter them correctly and verify that your total has been adjusted before you complete your purchase. Discount codes given as freebies (for random acts of kindness or for customer service resolutions) expire one year from the creation date. Please keep in mind, that our software only allows ONE discount code per transaction, excluding shipping discounts. We may be reached through the Chat With Us feature on the website should you need assistance. 

Combining Multiple Orders:

When possible, we will automatically combine multiple orders. We will refund any postal shipping overages via store credit once we weigh and ship the combined orders. Please note, Route insurance is non-refundable per their policies. To keep processing time on track, we will not combine orders that are spaced more than 3 days apart- unless requested via email. In these instances, please use the most recent order date when referencing your place in the queue. If you have any other issues or questions, please contact us and we are happy to help!

Shipping Errors/Costs:

Buyer is charged actual shipping costs. Our software calculates all shipping costs based on the weight of products. However, sometimes errors may still occur. If your shipping cost seems high, please reach out to us PRIOR to purchasing. We will review your order for weight accuracy. Once we ship, we automatically refund any shipping overages over $3.00 via store credit. Conversely, if our software undercharges by more than $5.00- we may contact you to invoice the difference before shipping. 

Shipping Discounts:

We offer FREE shipping within the contiguous USA on all orders over $150.00. USA residents outside of the contiguous USA will receive free shipping for orders over $200.00 No code is needed for this discount, as it is automatic. Qualifying total does not include taxes, shipping costs, discounts, or Route insurance.  We will use Ground Advantage unless it is not an option. 

EDPS ARE ONLY AVAILABLE IN THE CONTIGUOUS USA! In order to follow USPS shipping regulations, we will make the following corrections for you: We will automatically replace your EDP with IPM Spray if you purchase an EDP outside of the contiguous USA. We also will change any Priority Mail shipping selection to USPS Ground Shipping within the contiguous USA. Any overages will be refunded and/or given as store credit at our discretion.

Pricing Errors:

We reserve the right to cancel and refund any mispriced items. If we mistakenly entered the wrong price on any item(s), we will contact you once we discover the error. We will then discuss your preferred substitutes or refund.

Incorrect Shipping Address:

Please review the shipping address prior to placing your order. If your address is entered incorrectly, please contact us immediately.  If the package has already been shipped, we will only replace a lost or stolen package at your expense. In the instance of a package being "returned to sender", we will contact you once we receive it.  We will open the package and inspect that the items are in perfect condition. These items will then be rewrapped and boxed anew.  In the case of damaged items, we will contact you to work on a resolution. We charge a handling fee of $5.00 in addition to the shipping charge for this service.   

Lost, Stolen, or Damaged Packages:

We are NOT responsible for lost, stolen, or damaged packages.  We do our best to package each product carefully. We use plumber's tape to help prevent leaks on all fragrances.  We also use shrink-wrap bands and/or plastic baggies to keep non-fragrance items safe in travel.  We use tissue paper and ample padding to fill any empty space. However, we cannot control what happens to packages during transit. We highly recommend purchasing the optional Route insurance at checkout. Claims may be filed with them at https://claims.route.com. More helpful information may be found at https://shoppers.help.route.com. All custom orders must have Route insurance!

If you opted out of insurance during checkout, you are solely responsible for filing a claim with the mail carrier service. Reimbursement for lost, stolen, or damaged packages is not guaranteed without insurance. Discounts will not be transferred during reimbursement or replacement, as these are rectified through Route.  If filing a claim with USPS, we kindly remind you to claim the retail price as the value. We recommend taking photos of all damaged items, including packaging. This information may be needed to file your claim with the mail carrier. Please note, for larger purchases with non-established customers, we may add signature confirmation at our expense to verify delivery. 

USPS https://faq.usps.com/s/article/Domestic-Claims-The-Basics 

Addendum for Canadian Customers:

Due to the postal strike in Canada, we have temporarily suspended shipping outside of the United States and its territories. We are following USPS updates, and will resume shipping to Canada once it is available again.

From USPS website:

"USPS suspension of acceptance of mail and packages bound for Canada continues at this time

Effective Dec. 23, 2024, the Postal Service has been advised by Canada Post that the strike by its employees has ended. USPS suspension of acceptance of mail and packages bound for Canada remains temporarily unchanged as we monitor Canada Post’s progress as they process the volumes that were staged during the strike. We anticipate reopening acceptance of Canada bound volume within the next two weeks and we appreciate our customers patience as we continue to monitor developments in Canada.

The Postal Service is closely monitoring the situation and will continue to update customers until the situation returns to normal. Regular updates on all postal service disruptions in Canada are available at canadapost.ca/negotiations (link) or please visit our International Service Alerts page for the most up to date information: https://about.usps.com/newsroom/service-alerts/international."

Tracking Your Shipped Order:

Please review the helpful information on our Order Location Assistance page at https://blackheartedtart.com/pages/where-is-my-order. This link answers many frequently asked questions and has additional information on how to file claims.

Please note: If you purchase Priority Shipping from USPS, this does NOT change the Processing or Turnaround Time. Priority Shipping ONLY determines the time USPS takes to ship once Black Hearted Tart has completed processing your order and given your package to USPS. Priority Shipping will not skip the line of the queue. We have it as an option because it sometimes offers a less expensive price for the customer than Ground Advantage.

Consumer Responsibilities:

Our products may smell delicious, but they are NOT for human consumption. All items are for external use only. Please note (with the exception of wax tarts) that these are body products, and are not designed for use on the face, eyes, or lips. Any future products designed for facial areas will be noted in a product description and will have a lower amount of skin-safe fragrance oils, as required by the IFRA.  No liability will be assumed by Black Hearted Tart for any claims arising out of the misuse of our products. Please read and follow all directions on product packaging and website listing prior to use, including samples.

We make no claims to treat or cure any type of illness or health condition. If you are pregnant, nursing, or under a doctor’s care, please consult your doctor regarding product ingredient contraindications.  Any information provided within the product description does not guarantee results, nor should be considered medical advice. We have tested all items on humans for efficacy and safety. However, allergic reactions could still occur.  Personal product testing is the responsibility of the consumer.  If you experience any discomfort or abnormal reactions, please discontinue use and consult a medical professional immediately.

We reserve the right to change or update this information at will. We reserve the right to refuse and refund (minus transaction fees) the order of any customer we suspect of fraud. Please read over all items carefully and reach out to us with any questions prior to purchasing. You agree to these terms automatically when you make a purchase.