Terms and Conditions
Return Policy:
Due to the personal cosmetic nature of our product line, we cannot accept returns. Fragrances are personal and subjective to the user. We recommend purchasing a scent you are unsure about in sample form first. Sample size perfumes are available through our official decanting partner at ajevie.com. Another great way to experience a new scent at a lower price point is to purchase it in a bar of soap or a wax tart.
Order Cancellations:
Once you complete your order, we unfortunately cannot cancel your purchase or offer a refund. However, if you order the wrong fragrance or formula in our bath and body products, please reach out to us and we will be happy to assist you!
Discount Codes:
We are no longer able to retroactively add discount codes. Please make sure to enter them correctly and verify that your total has been adjusted before you complete your purchase. Discount codes given as freebies (for random acts of kindness or for customer service resolutions) expire one year from creation date. Please keep in mind, our software only allows ONE discount code per transaction, excluding shipping discounts. We may be reached through the Chat With Us feature on the website should you need assistance.
Combining Multiple Orders:
When possible, we will automatically combine multiple orders. We will refund any shipping overages. To keep processing time on track, we will not combine orders that are spaced more than 3 days apart- unless requested via email. In these instances, please use the most recent order date when referencing your place in the queue. If you have any other issues or questions, please contact us and we are happy to help!
Shipping Errors/Costs:
Free shipping is available in the Contiguous USA for all fragrance only orders. This shipping category includes Perfume Oil Rollers, EDP Sprays, Scent Cloud, and Scent Cloud Eau Fraiche products. When adding non-fragrance products to orders, shipping costs will be based on weight. Packages weighing less than 1 pound ship for $7.00, packages weighing from 1.1 to 3 pounds ship for $11.00, packages weighing from 3.1 to 15 pounds ship for $19.00. For orders over 15 pounds, please contact us for assistance. Any order over $125.00 (weighing under 15 pounds) ships for free in the 48 states!
Outside of the Contiguous USA, buyer is charged actual shipping costs. Our software calculates all shipping costs based on the weight of products. However, sometimes errors may still occur. If your shipping cost seems high, please reach out to us PRIOR to purchasing. We will review your order for weight accuracy. Once we ship, we automatically refund any shipping overages. Conversely, if our software under charges by more than $5.00- we may contact you to invoice the difference before shipping.
Incorrect Shipping Address:
Please review the shipping address prior to placing your order. If your address is entered in incorrectly, please contact us immediately. If the package has already been shipped, we will only replace a lost or stolen package at your expense. In the instance of a package being "returned to sender", we will contact you once we receive it. We will open the package and inspect that the items are in perfect condition. These items will then be rewrapped and boxed anew. In the case of damaged items, we will contact you to work on a resolution. We charge a handling fee of $5.00 in addition to shipping charge for this service.
Lost, Stolen, or Damaged Packages:
We are NOT responsible for lost, stolen, or damaged packages. We do our best to package each product carefully. We use plumber's tape to help prevent leaks on all fragrances. We also use shrink wrap bands and/or plastic baggies to keep non fragrance items safe in travel. We use tissue paper and ample padding to fill any empty spaces. However, we cannot control what happens to packages during transit. We highly recommend purchasing the optional Route+insurance at checkout. Claims may be filed with them at https://claims.route.com. More helpful information may be found at https://shoppers.help.route.com.
If you opted out of insurance during checkout, you are solely responsible for filing a claim with the mail carrier service. Reimbursement for lost, stolen, or damaged packages is not guaranteed without insurance. We recommend taking photos of all damaged items, including packaging. This information may be needed to file your claim with the mail carrier.
USPS https://faq.usps.com/s/article/Domestic-Claims-The-Basics UPS https://www.ups.com/us/en/support/file-a-claim.page
Addendum for Canadian Customers:
We want you to have a positive experience shopping with us. We will do all we can to help you from our end, but ultimately all purchases are at your own risk. You are responsible for all custom charges, tariffs, taxes, and fees. We will not ship items as a "gift", and all actual items and values will be listed on customs forms. We value any free samples at $0.01. Canadian shoppers have the option at checkout to choose 1st Class or Priority International Mail. If 1st Class mail service is chosen, we will NOT be able to track your order after it is originally scanned in at USPS. Also, insurance is not available on 1st class packages. We are not responsible for orders that are lost or damaged in transit. Although Priority Mail service does come with insurance and tracking, we have no control over what happens once it leaves our shop. Tracking is also very limited or non-existent once it leaves the United States. It is your responsibility to contact your local customs office with any issues. We will also not be held responsible for items confiscated by customs. Please research what items are illegal to import to your country, and do not purchase them. The post office requires customers to wait thirty (30) days before filing a claim for a missing package by Priority Mail.
Tracking Your Shipped Order:
Once your order ships, you will receive a shipping confirmation email that includes a tracking number to see the status of the delivery. We post the orders we are working on in the queue in an announcement bar on the top of the website. If your order date has passed, it has already shipped and is on its way to you. If you did not receive a shipping/tracking email from us, please check your spam folders. Alert us as soon as possible if you are unsure. We do not hold ready to ship packages in house for more than two business days. However, USPS and UPS sometimes do not update tracking information immediately. If your package is not moving after 3 business days, please reach out to us via email. We will do our best to assist you. Our email is blackheartedtart@gmail.com
Consumer Responsibilities:
Our products may smell delicious, but they are NOT for human consumption. All items are for external use only. Please note (with the exception of wax tarts) that these are body products, and are not designed for use on face, eyes, or lips. Any future products designed for facial area will be noted in a product description and will have a lower amount of skin safe fragrance oils, as required by the IFRA. No liability will be assumed by Black Hearted Tart for any claims arising out of the misuse of our products. Please read and follow all directions on product packaging and website listing prior to using.
We make no claims to treat or cure any type of illness or health condition. If you are pregnant, nursing, or under a doctor’s care, please consult your doctor regarding product ingredient contraindications. Any information provided within the product description does not guarantee results, nor should be considered medical advice. We have tested all items on humans for efficacy and safety. However, allergic reactions could still occur. Personal product testing is the responsibility of the consumer. If you experience any discomfort or abnormal reactions, please discontinue use and consult a medical professional immediately.
We reserve the right to change or update this information at will. Please read over all items carefully and reach out to us with any questions prior to purchasing. You agree to these terms automatically when you make a purchase. Updated 3.7.23